{"id":33481,"date":"2020-08-27T08:23:10","date_gmt":"2020-08-27T08:23:10","guid":{"rendered":"https:\/\/www.ims-medical.es\/privacy-policy\/"},"modified":"2026-10-19T16:50:36","modified_gmt":"2026-10-19T16:50:36","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.ims-medical.es\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"33481\" class=\"elementor elementor-33481 elementor-12954\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"e-con-with-custom-width elementor-element elementor-element-7a5c6f2 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"7a5c6f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-71f74cf e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"71f74cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cf7fed sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"6cf7fed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d03a73 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"1d03a73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">IMS<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-189cb43 elementor-widget-divider--view-line sc_fly_static elementor-widget elementor-widget-divider\" data-id=\"189cb43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0fca3f sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"e0fca3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96bf12b sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"96bf12b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Last updated: October 19, 2026<\/em><\/p><p>This Privacy Policy applies to the IMS Medical mobile application, published on Google Play and the App Store by International Medical Services, whose responsible legal entity is SERVICIO MEDICO ARENAL PLUS SL., as well as to the website www.ims-medical.es.<\/p><p><strong>Application name:<\/strong> IMS Medical<br><strong>Developer:<\/strong> International Medical Services<br><strong>Legal entity:<\/strong> SERVICIO MEDICO ARENAL PLUS SL.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6afdcde e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"6afdcde\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73cd3db sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"73cd3db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">User information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3410888 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"3410888\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who is responsible for the processing of your personal data?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f062c2 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"4f062c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Servicio Medico Arenal Plus SL<\/strong>, with tax ID (NIF) B27688902 and registered office at C\/ General Felix Mas, 4 2\u00ba-3, 07013 Palma (Illes Balears), Spain, is the <strong>CONTROLLER<\/strong> of the USER&#8217;s personal data and informs the USER that such data will be processed in accordance with the provisions of Regulation (EU) 2016\/679 of 27 April (GDPR) and Organic Law 3\/2018 of 5 December (LOPDGDD).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f71710 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"0f71710\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">For what purposes do we process your personal data?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef8873c sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"ef8873c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To maintain a commercial and service relationship with the user. The operations planned for the processing are: <\/p><ul><li>Provision and management of the associated administrative and health services\u2014such as scheduling appointments, issuing proof-of-attendance slips, handling inquiries, managing incidents, responding to en-route accidents, etc.\u2014which may require the processing of data concerning your health.<\/li><li>Invoicing, collection, and accounting for our services.<\/li><li>Sending of commercial advertising communications via email, fax, SMS, MMS, social media, or any other electronic or physical means\u2014whether currently existing or developed in the future\u2014that enables the transmission of commercial communications. These communications will be sent by the CONTROLLER and will relate to its own products and services, or those of its collaborators or suppliers with whom it has entered into a promotional agreement. In such cases, third parties will never have access to personal data.  <\/li><li>Conduct market research and statistical analyses.<\/li><li>To process orders and requests, and to respond to inquiries or any other type of request made by the <strong>USER<\/strong> through any of the contact methods made available on the <strong>CONTROLLER<\/strong>&#8216;s website.<\/li><li>Send the online newsletter regarding news, offers, and promotions related to our activities.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5747450 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"5747450\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">On what grounds can we process your personal data?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4261569 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"4261569\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Because the processing is legitimized by Article 6 of the GDPR as follows:<\/p><ul><li>For the performance of a contract to which you are a party (Art. 6.1.b GDPR) and based on your consent to process health data (Art. 9.2.a GDPR).<\/li><li>For compliance with a legal obligation (Art. 6.1(c) GDPR)<\/li><li>With the USER&#8217;s consent: sending of commercial communications and the newsletter.<\/li><li>Based on the legitimate interest of the <strong>CONTROLLER<\/strong>: to conduct market research, statistical analyses, etc., and to process orders, requests, etc., at the USER&#8217;s request.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94f9553 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"94f9553\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How long will we keep your personal data?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f836bab sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"f836bab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>They shall be retained for no longer than is necessary to fulfill the purpose of the processing or to comply with legal requirements mandating their custody; once no longer required for such purposes, they shall be deleted using appropriate security measures to ensure data anonymization or complete destruction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a762d2d sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"a762d2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">To whom do we provide your personal data?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c72ec5 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"5c72ec5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No disclosure of personal data to third parties is envisaged, except\u2014where necessary for the fulfillment and execution of the processing purposes\u2014to our communications service providers, with whom the <strong>CONTROLLER<\/strong> has entered into the confidentiality and data processor agreements required by applicable privacy regulations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d471b7e sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"d471b7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are your rights?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b3a1de sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"2b3a1de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The rights to which the <strong>USER<\/strong> is entitled are:<\/p><ul><li>Right to withdraw consent at any time.<\/li><li>Right of access to, rectification, portability, and erasure of your data, and to the limitation of or objection to its processing.<\/li><li>Right to lodge a complaint with the supervisory authority (www.aepd.es) if you consider that the processing does not comply with applicable regulations.<\/li><\/ul><p><strong>Contact details for exercising your rights:<\/strong><\/p><p>Servicio Medico Arenal Plus SL. C\/ General Felix Mas, 4 2-3 &#8211; 07013 Palma (Illes Balears). E-mail: <a href=\"mailto:info@ims-medical.es\">info@ims-medical.es<\/a>. <strong>Datos de contacto del delegado de protecci\u00f3n de datos:<\/strong> <a href=\"mailto:dpo@ims-medical.es\">dpo@ims-medical.es<\/a>  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7190f8e sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"7190f8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mandatory or optional nature of the information provided by the user<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01c5640 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"01c5640\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By checking the corresponding boxes and entering data into the fields marked with an asterisk (*) on the contact form or in download forms, <strong>USERS <\/strong>expressly, freely, and unequivocally acknowledge that providing such data is necessary for the service provider to address their request, while the inclusion of data in the remaining fields is voluntary. The <strong>USER<\/strong> guarantees that the personal data provided to the CONTROLLER is accurate and assumes responsibility for communicating any changes to said data. <\/p><p>The <strong>CONTROLLER<\/strong> informs you that all data requested via the website is mandatory, as it is necessary to provide an optimal service to the <strong>USER<\/strong>. If all the data is not provided, there is no guarantee that the information and services supplied will be fully tailored to your needs. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7df6371 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"7df6371\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Safety measures<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec63014 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"ec63014\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In accordance with applicable personal data protection regulations, the CONTROLLER is complying with all provisions of the GDPR and LOPDGDD regarding the processing of personal data under its responsibility\u2014and specifically with the principles set forth in Article 5 of the GDPR\u2014ensuring that data is processed lawfully, fairly, and transparently in relation to the data subject, and is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.<\/p><p>The Data Controller guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR and the LOPDGDD in order to protect the rights and freedoms of the Users, and has provided them with the appropriate information to enable them to exercise those rights.<\/p><p>For further information regarding privacy guarantees, you may contact the Data Controller via Servicio Medico Arenal Plus SL: C\/ General Felix Mas, 4 2-3 &#8211; 07013 Palma (Balearic Islands). E-mail <a href=\"mailto:info@ims-medical.es\">info@ims-medical.es<\/a> <strong>Contact details for the Data Protection Officer<\/strong>: <a href=\"mailto:dpo@ims-medical.es\">dpo@ims-medical.es<\/a>  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ddc6db sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"7ddc6db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IMS Medical mobile app<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7122e8 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"d7122e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The IMS Medical app lets our 24-hour call center know where you are so that it can help you and, if necessary, send you medical assistance. You do not need to register or create an account.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31594c1 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"31594c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What data does the app collect, and when?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77e2361 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"77e2361\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Precise location<\/strong> (coordinates, accuracy and the approximate address worked out by your own phone): only when you tap \u201cSend my location\u201d and only if you have granted location permission. The app does not collect your location in the background or send it without you asking. If there is no connection at that moment, it stores the location on the phone and sends it as soon as the connection is back, for up to 6 hours.<\/li><li><strong>Phone number<\/strong>: only if you type it in so that we can call you. If you tick \u201cRemember this number\u201d, it is stored only on your phone.<\/li><li><strong>Contact form<\/strong>: name, email address and the message you write.<\/li><li><strong>Technical data sent with each request<\/strong>: IP address, app version, operating system and a random identifier that the app creates when it is installed. This identifier is not an advertising ID, cannot be used to track you across other apps and disappears when you uninstall the app.<\/li><\/ul><p>The app contains no advertising and no third-party analytics or tracking tools.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4968193 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"4968193\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What do we use this data for, and on what legal basis?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40e70c9 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"40e70c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>To locate you, contact you and provide the assistance you request: steps taken at your request prior to entering into a contract, or performance of a contract (Art. 6(1)(b) GDPR) and, in emergencies, protection of your vital interests or those of another person (Art. 6(1)(d) GDPR).<\/li><li>To answer messages sent through the contact form (Art. 6(1)(b) GDPR).<\/li><li>To prevent duplicate requests and misuse of the service: legitimate interest of the CONTROLLER (Art. 6(1)(f) GDPR).<\/li><\/ul><p>This data is not used for marketing communications or profiling.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87289c0 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"87289c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who receives this data?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfabe8e sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"cfabe8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>The CONTROLLER&#8217;s call center, which handles your request for assistance.<\/li><li>Providers that process the data on behalf of the CONTROLLER, under the data processing agreements required by Article 28 GDPR:<ul><li>Dinahosting S.L., hosting of the server that receives the app&#8217;s requests (Spain).<\/li><li>Resend, Inc., email delivery of contact form messages. It is based in the United States and certified under the EU-U.S. Data Privacy Framework, which ensures an adequate level of protection (Art. 45 GDPR).<\/li><\/ul><\/li><li>The map in the app is displayed by Apple Maps (iPhone) or Google Maps (Android), and the address is worked out by the phone&#8217;s operating system. Apple and Google process that data under their own privacy policies.<\/li><\/ul><p>We do not sell or share the data with third parties.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a5da6b sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"9a5da6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How long do we keep it?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd4d9a2 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"dd4d9a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Locations and phone numbers sent<\/strong>: for as long as necessary to provide the assistance requested and, after that, restricted in order to deal with any liability arising from it, for a maximum of 5 years from when they were sent. After that period, they are deleted.<\/li><li><strong>Contact form messages<\/strong>: until the enquiry has been answered and, after that, for the statutory limitation periods.<\/li><li>The data the app stores on the phone (remembered number, pending request and identifier) is deleted when you uninstall it.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9770960 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"9770960\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can you withdraw permission or exercise your rights?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1600256 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"1600256\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>You can withdraw location permission at any time in your phone&#8217;s settings (Settings \u2192 IMS Medical \u2192 Location). Without it, you can still call us on +34 971 76 75 76.<\/li><li>You can exercise your rights of access, rectification, erasure, restriction, objection and portability by writing to <a href=\"mailto:info@ims-medical.es\">info@ims-medical.es<\/a> or to our data protection officer at <a href=\"mailto:dpo@ims-medical.es\">dpo@ims-medical.es<\/a>, and you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed10437 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"ed10437\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Minors<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7f1fb6 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"b7f1fb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The app is not intended for children under 14 (Art. 7 of Spain&#8217;s Organic Law 3\/2018, LOPDGDD).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f17ac6 sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"8f17ac6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>IMS Last updated: October 19, 2026 This Privacy Policy applies to the IMS Medical mobile&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-33481","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy | IMS Medical<\/title>\n<meta name=\"description\" content=\"IMS Medical Privacy Policy: how we process and protect your personal data in accordance with the GDPR. 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