FAQ

Frequently Asked Questions about IMS Emergency Service in Mallorca

IMS Medical provides 24-hour emergency medical care, 365 days a year, ensuring that both tourists and residents in Mallorca receive immediate assistance at any time. Our services include medical emergency care in various situations, from accidents to sudden illnesses, guaranteeing a fast and effective response. Additionally, we offer a fully equipped ambulance service for on-site medical care and hospital transfers when necessary, ensuring safe and efficient transportation.

For added convenience, IMS Medical offers home medical care, sending our professionals to hotels, villas, or holiday apartments across the island, providing personalized care at the patient’s location.

In case of a medical emergency in Mallorca, you can contact IMS Medical by calling 971 76 75 76. This number is available 24 hours a day, 365 days a year, and you will be connected with a multilingual operator who will immediately coordinate the necessary medical assistance.

Additionally, IMS Medical offers a free mobile application that allows you to request medical assistance quickly and accurately, using geolocation to send the nearest doctor to your location.

Yes, at IMS Medical we have a home doctor service that travels to hotels, villas, or holiday apartments across the island of Mallorca. This service is designed to provide medical care in the comfort of your accommodation, avoiding unnecessary travel and ensuring a rapid response to any medical need.

IMS Medical professionals are trained to perform on-site diagnoses, administer treatments, and, if necessary, coordinate transfers to hospital facilities.

IMS Medical doctors are multilingual and can assist you in Spanish, English, and German.

This linguistic diversity ensures effective communication and personalized medical care, facilitating mutual understanding and ensuring that you can clearly express your symptoms and concerns. Being able to communicate in your native language is essential for providing high-quality care and for making you feel comfortable throughout the medical process.

At IMS Medical, we offer extensive coverage in Mallorca, with presence in various locations to ensure medical assistance is always within reach. Some of the areas covered include Palma, Arenal, Alcudia, Cala d’Or, Cala Millor, Paguera, Can Picafort, Cala Ratjada, among others.

This extensive coverage network ensures that, no matter where you are on the island, you can receive timely and efficient medical care.

Yes, at IMS Medical we work closely with reference hospitals in Mallorca to ensure that our patients receive the best possible medical care.

Among the collaborating hospitals are Hospital de Día Playa de Muro, Hospital Quirónsalud Palmaplanas, and Hospital de Llevant. This collaboration enables efficient coordination in cases requiring hospitalization or specialized care, ensuring a smooth transition and appropriate treatment for each patient.

In situations where a hospital transfer is necessary, IMS Medical provides an ambulance service that is activated to ensure safe and rapid transportation.

These ambulances are equipped with state-of-the-art medical technology and are operated by highly trained personnel, ensuring that you receive the necessary care during transport. The IMS Medical team coordinates the entire process, from the initial assessment to admission at the appropriate hospital, providing peace of mind and efficiency in critical moments.

Yes, in addition to handling emergencies, we offer the possibility of scheduling medical appointments for non-urgent consultations. To do so, you can call 971 76 75 76 or send an email to info@ims-medical.es.

The appointment scheduling service is available 24/7. When booking your appointment, you can indicate the reason for the consultation, your location, preferred language, and details about your medical insurance, allowing IMS Medical to assign the professional best suited to your needs.

Yes, IMS Medical collaborates with various international insurance providers to facilitate medical care for foreign patients. They work with companies such as BUPA, CIGNA, AXA, ALLIANZ, among others, handling coverage verification, pre-authorizations, direct billing, and invoice issuance. This collaboration ensures that patients can receive medical care without worrying about complex administrative procedures, allowing for a smoother process focused on the patient’s health and well-being.

If you require medical care during your stay in Mallorca, it is recommended to contact IMS Medical at 971 76 75 76. A multilingual operator will take your call and coordinate the dispatch of a doctor to your location, whether in a hotel, villa, or holiday apartment. Additionally, you can use the IMS Medical mobile app to request assistance quickly and accurately.

971 76 75 76
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